Warranty Service

Customer Responsibilities

• Be available for warranty service orientation within the first four weeks after closing
• Have list of any warranty coverage and how the warranty service process works
• Review homeowner responsibilities in maintenance manual
• Become familiar with the Homeowners' Association (HOA) and community-wide events
• Complete and return Customer Satisfaction Survey

• Contact new homeowner to set up warranty service orientation
• Explain warranty coverage and process
• Resolve any warranty issues
• Arrange for Warranty Service Technician and/or vendor to perform any maintenance or repairs